Mach Lilies
Chains fall through in silence. This helper chases until completion.
A sale agreed is not a sale done. Between the memorandum of sale and completion sit weeks of chasing — solicitors for enquiry responses, buyers for paperwork, mortgage brokers for offer updates. Mach Lilies builds an AI helper that does that chasing for your branch, every week, and reports each chain's position back to your negotiators.
Works with Alto, Reapit and Street.co.ukEvery action loggedYou approve what goes out
The problem, as your team knows it
Your negotiators are paid to sell. But the moment a sale is agreed, the job changes: memorandum of sale out, AML and ID checks on vendors and buyers, proof of funds confirmed, solicitors instructed — then weeks of progression. Every hour spent ringing a solicitor about outstanding enquiry responses, or a broker about a mortgage offer, is an hour not spent on viewings, valuations and offers.
So the chasing slips. It turns into the Friday afternoon ritual of "any update?" calls, made in a rush, half of them landing on voicemail. Meanwhile a chain three links away has quietly stalled, and nobody on it knows yet. Roughly a third of agreed sales in the UK fall through, and the pattern is nearly always the same — not one big problem, but a small one that sat in silence for weeks. The fix isn't heroics. It's steady, polite, boring chasing: every party, every chain, every week.
What the helper actually does
A working week, in order:
- Collects AML and ID documents from vendors at instruction, and from buyers the moment a sale is agreed — so the memorandum of sale goes out without a wait.
- Chases buyers for proof of funds, politely and on a schedule, until it's on file.
- Each week, emails every party in every chain — solicitors, buyers, mortgage brokers — and sends a one-line status on each sale back to the negotiator.
- Tracks mortgage offer status on every sale and flags any application that has gone quiet.
- Chases outstanding solicitor enquiry responses and logs every reply against the right sale.
- Triages applicant enquiries — including your Rightmove and Zoopla leads inbox — and drafts viewing confirmations for approval.
- Sends a Friday summary: every chain's position, what moved this week, and what's stuck.
You choose the autonomy level. Most branches start with every outgoing email requiring one-click approval, then loosen it as trust builds. Nothing is sent that you haven't allowed.
Your negotiator stays the face of every sale. The helper is the part that never forgets to chase.
Works with what you already use
Alto, Reapit, Street.co.uk — and the Rightmove and Zoopla leads inbox your applicants actually arrive through. The helper reads and updates the sales pipeline you already keep, so your negotiators carry on working exactly where they work now.
…and most estate agency tools — we confirm your setup in the free chat.
What it costs
Setup
from £3,500 fixed
The progression helper connected to your email, pipeline and files, tested on a pilot batch of your live chains.
Run
from £600 per month
Monitoring, improvements, the Friday summary, and support.
Rule of thumb
A branch progressing 20+ sales usually loses a day a week to chasing — that's the fee, twice over.
We're taking on two founding clients this quarter with no setup fee
— in exchange for honest feedback and a case study.
Questions estate agents ask
Is client data safe — including AML and ID documents?
Yes. We sign a data processing agreement, the helper only accesses the mailboxes and folders you authorise — AML and ID documents included — your data is never used to train AI models, and every action is logged. Details are on our data safety page, written so you can forward it to your compliance contact or IT adviser.
Do we need to change software?
No. The helper works alongside what you already run — Alto, Reapit, Street.co.uk, Outlook, Gmail and most estate agency tools. We connect to your setup rather than replacing it.
How long until it's working?
Two to three weeks from our first proper conversation to the helper chasing real chains — including a pilot on a small batch of your live sales, so you watch it work before it takes over.
Will solicitors respond to it?
They respond to your address and your name. The helper drafts each chase, you approve it, and it goes out from your branch's email — so what a solicitor sees is a polite, well-timed note from the agent on the file. The helper logs every reply, and when there's no reply it simply chases again, on schedule, without getting bored or awkward about it.
Does it help with fall-throughs?
It helps with the one cause you can control: silence. Chains rarely fail because of a single big problem — they fail because a small one sat unnoticed for three weeks. Relentless polite chasing surfaces problems while they're still fixable, and that is the best fall-through prevention an agent has.