AI workflow case studies and client-reported results.

From unread query to review-ready response.

Mach Lilies AI Helpers monitor unread messages in 1-800Accountant’s Queries workflow, recognise account-validation and missing-information requests, and prepare draft responses for the client team.

• Ongoing live pilot
• Live since 4 November 2025
• Human controlled

• 67% less Reported time spent Internal pre/post staff comparison
• $666K Estimated annualised gross staff-capacity value Client labour-hour model
• 1 inbox Existing Queries workflow Human-controlled drafts

Client-reported and not independently audited; measurement period, sample detail, source detail not held, and calculation formula not supplied. This adjacent live deployment is not Quiet Quarter, not a UK-practice result, and not MTD proof. The $666K figure is estimated annualised gross staff-capacity value, not an independently audited cash saving; it is not cash saved, payroll reduction or revenue.

Two AI Helpers coordinate the payment chase.

Two Mach Lilies AI Helpers support agent-payment documentation and follow-up through a shared Outlook workflow and custom dashboard; people control financial validation, approval and release.

• Ongoing live pilot
• Live since 3 March 2026
• Human controlled

• 47% less Human time spent Across the measured workflow
• 82% shorter End-to-end payment cycle Across the full payment loop
• 1,780 Reported global agent network Network population · not completed cases

Client-reported and not independently audited; measurement period, sample detail, source detail not held, and calculation formula not supplied. This adjacent live deployment is not Quiet Quarter, not a UK-practice result, and not MTD proof. The 1,780 figure is reported network population, not cases; the 21-person team and two Helpers are wider-process scope, not replacement scope, and financial validation, approval and release remain human-controlled.