1-800Accountant
- Ongoing live pilot
- Live since
- Human controlled
From unread query to review-ready response.
Mach Lilies AI Helpers monitor unread messages in 1-800Accountant’s Queries workflow, recognise account-validation and missing-information requests, and prepare draft responses for the client team.
- 67% less Reported time spent Internal pre/post staff comparison
- $666K Estimated annualised gross staff-capacity value Client labour-hour model
- 1 inbox Existing Queries workflow Human-controlled drafts
Client-reported internal pre/post comparison and labour-cost assumptions. The $666K figure is an estimated annualised gross staff-capacity value, not an independently audited cash saving. Ongoing proof-of-concept deployment.
How the 1-800Accountant workflow runs, step by step
- Unread query
- Identify the account or missing-information issue
- Prepare draft
- Human review People decide
The Helpers prepare drafts; people retain control of client-facing decisions.
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