What happens when you contact us.

Mach Lilies Limited is the organisation you are contacting. Write to hey@machlilies.com about access, correction, deletion or any other privacy question.

The short contact form asks for your name, email address and an optional workflow note. If you allow analytics, it can also carry the allowlisted campaign parameters described below. We use those details to read the enquiry, decide whether to reply and arrange a useful next step.

The readiness scorecard calculates its result in your browser. Its answers stay in session storage in that tab unless you choose to submit an email form. A scorecard submission can include your email and, on the longer form, your name, practice, role and optional phone number, together with your result, reason codes, selected answers, main bottleneck and page/referrer. If you allow analytics, it can also include source/industry context and campaign parameters. We use that information to send the requested result, understand the workflow context and arrange the next useful step.

Do not send client records, tax data, credentials, special-category information or system access details through the website.

Mach Lilies uses contact and scorecard-submission details to handle the requested conversation and any resulting pre-contract work. They may exist in Formspree, email and calendar records. We do not sell those details or treat a workflow note or scorecard response as client work.

A fixed public deletion schedule for website enquiries has not yet been approved. Until it is, keep submissions to the minimum above and email us if you want an enquiry deleted. Provider backups or legal record-keeping can limit immediate deletion; we will explain any such limit when responding.

If an enquiry becomes a service discussion, the proposed service agreement and data-processing documents must separately identify the workflow's data, suppliers, locations or transfers, retention, deletion, access and incident contacts before processing begins.